Privacy Policy

How Inplay Handles Your Information

This Privacy Policy explains how Inplay may collect, use, protect, share, and retain personal information connected to its services. Information may be provided when a user registers, verifies an account, completes a transaction, plays a game, or contacts customer support.

Privacy involves more than keeping data secure. Players should also understand why certain details are requested, how those details support account services, and what they can do to protect their information.

Information Inplay May Collect

The information collected may depend on how a player uses the service. Some details are entered directly by the user, while others may be created automatically through account or device activity.

Under this Privacy Policy, collected information may include:

• Full name and date of birth
• Mobile number and email address
• Registration and login details
• Government-issued identification
• Account verification information
• Deposit and withdrawal records
• Gaming and betting activity
• Customer support messages
• Device, browser, and technical data
• IP address and session information

Inplay should only request details needed to operate, secure, or improve its services and meet applicable requirements.

Why Personal Information Is Used

Different types of information serve different purposes. Registration details help create an account, while verification documents may confirm a player’s identity, age, and eligibility. Transaction records support deposits and withdrawals, and technical information can help detect errors or suspicious activity.

This Privacy Policy allows information to be used for:

• Creating and managing accounts
• Confirming identity and eligibility
• Processing financial transactions
• Protecting accounts from unauthorized access
• Answering customer concerns
• Managing bonuses and promotions
• Improving service performance
• Supporting responsible gaming measures
• Meeting legal and regulatory obligations

Inplay may also use contact details to send important notices about an account, transaction, security concern, or service update.

Information Across the Account Journey

Personal data may be used at several stages of an account. During registration, it helps establish the user’s identity. During KYC verification, documents may be reviewed to confirm that the account belongs to an eligible player.

Login records may support account security, while game and payment activity can create records needed for account management. If a player requests assistance, previous messages and relevant account details may help the support team understand the concern.

The Privacy Policy applies throughout this journey and not only during account registration.

How Information Is Protected

Inplay recognizes that personal, account, and payment information requires careful handling. Appropriate administrative and technical safeguards may be used to reduce the risk of unauthorized access, misuse, alteration, loss, or unwanted disclosure.

Players also have an important role in protecting their information. Users should:

1. Create a strong and unique password.
2. Never share login details with another person.
3. Keep payment PINs and one-time passwords private.
4. Access Inplay only through official sources.
5. Avoid logging in on unknown or public devices.
6. Sign out after using a shared device.
7. Report unfamiliar account activity immediately.

The safeguards covered by this Privacy Policy are more effective when players also practice safe account management.

Players who want to learn more about protecting personal information online can also review guidance from the National Cyber Security Centre, which provides practical information about online security and protecting accounts and personal data.

When Information May Be Shared

Some information may need to be processed by authorized third parties that support payment services, identity verification, technical operations, security reviews, or customer assistance. Details may also be disclosed when required by law, regulation, or a valid request from an authorized body.

Information should only be shared when there is a valid service, security, or legal reason. Inplay should not ask players to post private details publicly.

The Privacy Policy does not remove the need for caution. Users should avoid sharing passwords, PINs, identification documents, or transaction details through public comments and unofficial social media accounts.

Payment and Transaction Records

Deposits and withdrawals may create records containing the amount, payment method, transaction status, reference number, and request time. Some information may also be processed by the selected payment provider.

Payment options may include GCash, Maya, QRPH, InstaPay, and GrabPay, depending on current cashier availability. Players should review every transaction before confirming it and never share payment credentials with another person.

Under this Privacy Policy, transaction records may be retained for account administration, security checks, dispute handling, regulatory compliance, or fraud prevention.

Cookies and Device Information

When users access Inplay through a website, browser, or supported device, certain technical information may be collected automatically. Cookies and similar technologies may help maintain login sessions, remember preferences, monitor performance, and improve security.

Users may manage some cookie settings through their browser. However, blocking certain cookies can affect the availability or performance of some features.

This technical information is also covered by the Privacy Policy because it forms part of the user’s online activity.

Data Retention and Accuracy

Personal information is kept only for as long as it remains necessary for operational, security, legal, or regulatory purposes. Different records may require different retention periods. Closing an account may not result in the immediate deletion of every verification or transaction record.

Players should provide correct information and update important details when necessary. Inaccurate records can affect verification, account recovery, customer assistance, deposits, and withdrawals.

Staying Informed About Your Privacy

This Privacy Policy helps players understand how Inplay may handle information from registration through everyday account use. Users should protect their credentials, review account activity, and report anything they do not recognize.

Privacy practices may change when services, technology, or legal requirements are updated. Players should review the latest Privacy Policy regularly to remain informed about how Inplay manages their personal information.